Empower Your Career with Creative Solutions

About the Role

Reporting to the Director, Organizational Development, the Trainer, Learning and Development Manager is responsible for the staff. They will oversee training functions and processes. This position has three key organizational responsibilities: Collaborate with the Organizational Development to understand, prioritize, and address key training needs. Facilitate training that prepares staff to meet and organizational compliance standards. This will include an emphasis on CPR and Crisis Prevention Institute’s (CPI) Non-violent Crisis de-escalation training. This position will also be responsible for performing administrative duties for the Human Resources department.

Essential Duties:

• Become a certified Crisis Prevention Institute (CPI) Non-violent Crisis Intervention instructor
• Attend training to become certified trainer in other necessary areas as identified collaboratively (e.g., CPR), facilitate training in the a Maintain certification(s) in good standing
• Facilitate bi-weekly CPI and CPR training
• Facilitate bi-weekly onboarding training
• In collaboration with staff in other Departments, support setup, management, and ongoing management of the organization’s Lear Management System (LMS), Relias
• Record and maintain data as needed on training outcomes, attendance, and long-term learning and behavioural change metrics
• Provide ongoing administrative support for the Human Resources department
• Perform additional duties as assigned

Minimum Qualifications

• Bachelor’s Degree or equivalent experience
• Three years of in-person training experience
• Two years of working in virtual training environments
• Prior experience with Learning Management Systems required
• Must have demonstrated problem-solving skills
• Must have exemplary communication skills both verbal and written
• Excellent public speaking skills
• Dynamic facilitation and presentation skills
• Experience delivering high quality, impactful training in a high-volume setting

This is a field position with time divided between onboarding and curriculum training. The Human Resources department works a hybrid schedule; however, the Trainer, Learning and Development role was created to support the field training needs and is a fully on-site position. The Trainer, Learning and Development will work on-site four days a facilitating training, and one day a week from the client administrative offices or remote working, based on the needs of the organization.

Creative Solutions Human Resources Services, Inc. is a minority and women-owned boutique talent & solutions firm that brings over experience in untangling complex interpersonal and organizational dynamics with an emphasis not only on effectiveness but also in Whether the need is stronger leadership presence, increased conflict management skills, higher emotional intelligence, higher-performing teams or basic support in the Human Resources disciplines the approach is focused, specific, and warm, facilitating friendly, processes in which both leaders and their organizations discover their best, most creative solutions. Having worked with the clients nationally throughout our respective professional lives, we understand you can’t change people, but you can help them evolve a more productive, more creative, nicer version of themselves. We have a unique appreciation of mindset and its power to transform b based on their wealth of human resources experience in a broad range of industries spanning our careers.